Customer Service Assistant

Website Evans Halshaw

Enjoy working with leading brands such as Vauxhall, Ford, Nissan, Hyundai, SEAT, Citroen, Peugeot, Dacia, Kia, Renault and DAF, plus our exciting used car brand, Car Store.

Customer Service Assistant (Part-time) – Car Store Birmingham

Evans Halshaw
Customer Service Assistant

15 Hours – Saturday & Sunday

Can you deliver happiness?

Here at Pendragon PLC, the UK’s leading automotive retailer, we provide our customers with a great experience every time. Working within our state-of-the-art retailers you will be at the heart of our customers’ happiest purchase, matching them with their ideal vehicle to see them driving off with a smile on their face.

Providing a memorable customer experience every time, You’ll support our customers with the collection of their new or used vehicle, ensuring they have a full understanding of their new car purchase, demonstrating the vehicle and its key functions.

This is a fast-paced, busy role. As Customer Service Assistant, you will:

Own the seamless customer vehicle collection process from customer order through to vehicle collection from our store. Working closely with all team members within your dealership, coordinating the process and ensuring that every part of the customer journey is first class, from order to handover of the vehicle

Plan and organise collection of the vehicle with the customer, ensuring all documentation is ready and completed by the customer

Follow up on the customer’s experience after collection of the vehicle, ensuring any queries are solved and the customer is enjoying their new car

We believe buying a vehicle should be a memorable, happy experience! Our Customer Service Assistants are the face of the business for our customers, so need to have top attention to detail and dedication to deliver the best experience possible for our customers.

Therefore, we’re looking for the following attributes:

Approachability, knowledge and helpfulness

The desire to provide the customer with the best experience every time

Flexibility in the work you do and the hours, putting the customer first every single time

The role of Customer Service Assistant will provide you with a great opportunity to see how a dealership operates. This opportunity will allow you to maximise and practice your customer service skills, and puts you at the heart one of the happiest purchases a customer can make. Working as part of team, liaising with sales and service on behalf of the customer, ensuring they get the best experience every time. We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast paced industry, this is a great place to realise your potential and unlock you career.

You will also benefit from a number of manufacturer and in-house learning programmes to support your product knowledge and understanding.

If you are interested in applying, please click apply. You will be asked to complete a short Telephone interview.